|Why Buy From PlaJapan.com? |
About Our Web Site
- PlaJapan.com (PlaJapan) is an online store offering the Hottest Toys, Music, and Hobby Products from Germany, Japan and Asia since August 2003. Our mission objective is to bring You a fresh shopping experience and to establish a mutually fruitful, long-term relationship with You. We offer reasonable prices to save You valuable time and energy versus that of overseas or auction based retailers. Our every action is guided by the basic principles of (1) Speedy Service, (2) Customer Support, and (3) Description Accuracy. Additionally, we offer special promotions such as Discount Bundles, Complementary Gifts, and Free Shipping. If You have any comments, ideas, constructive criticisms, or suggestions for new products, feel free to drop us a line; we love to hear from You!
PlaJapan is based in and ships from Cerritos, Los Angeles County, State of California, good ol' United States of America.
Our Principles and Values
Browse our lightning fast web site and feel the PlaJapan difference! Our web site is custom built and applies the latest methods and technologies to bring You a World Class shopping experience. We offer a wide range of web services and products for a highly interactive shopping and browsing experience.
- Principle #1: Speedy Service
Our Service is unlike any other in speed and quality: an exclusive commodity at PlaJapan that is Always In-Stock. The moment You place Your order, we process it immediately for completion or shipment the same or next business day. Our local United States Post Office and UPS District Branch are mere minutes away from our Cerritos, CA location so Your order gets to You fast. Your order is very important to us and we work to ship Your order out immediately. Furthermore, we use generous amounts of packaging material (bubble wrap, newspaper, foam, and/or peanuts) and durable, high-quality boxes to protect Your investment and insure a safe transit.
- Principle #2: Customer Support
Our Customer Service Department is lightning fast and we answer all of our e-mails within 24 hours of receipt. PlaJapan provides You with genuine peace of mind by offering services and support that are easy to use and just make sense. If You believe that Your item may be damaged or lost during shipment, PlaJapan offers shipping insurance to protect Your order. Learn more about our Shipping Insurance Coverage at the Shipping Insurance Information page.
- Principle #3: Description Accuracy
All items offered are in "Excellent" to "Mint" condition and are direct from the manufacturer. In the rare case of a defect in workmanship or condition, PlaJapan will clearly describe the condition the item is in and offer discounted pricing for such items. Shopping with PlaJapan eliminates 99.9% of the risk and doubt because we accurately describe all in-stock listings and quantities in detail. Before any item is shipped, it is double checked to insure that the condition is correct and everything described in the listing is included. We weigh all of our products and make sure the weight is exact so You pay the lowest shipping and processing fee possible. So what You receive will be exactly as described, every time.
- Real-Time Order Tracking
Tracking the status and progress of Your order is very easy and user-friendly. Upon placing Your order, You will receive an e-mail confirmation and a status update detailing the exact date and time Your order was received, processed, packed, and shipped along with a Signature or Delivery Confirmation Number, UPS Tracking Number, or Customs Declaration Number. E-mails pertaining to Your order are stored in the Order History for quick and easy reference. Click the "My Account" link at the top of the page to access Your Order History.
- Mass Order
Mass Order allows you place an order and add multiple items to your shopping cart or wish list all in one click. To use, enter the desired quantity into each products "order" field on the product listing page. Next, click the "Add to Cart" or "Add to Wish List" button located on the top and bottom of the page. You will then be redirected to the Shopping Cart or Wish List page where it will display the products and quantities you have added!
- RSS Product Feeds
Our new RSS web feeds feature the latest pre-order items and updated products. You can even keep a close eye on your favorite products by subscribing to a category or sub-category! Simply go to the desired category and click on the orange RSS icon in the right corner of the browser navigation field and subscribe.
- Price Match Guarantee
Found another reputable online retailer on eBay, Amazon, Yahoo, etc. website that has the same in-stock product but at a lower delivered price? We will match and beat their delivered price, guaranteed! Find out how @ http://plajapan.com/zz_faq.php#61.
More Information Special Thanks and Acknowledgements
- FREE USA Shipping:
All USA orders of a specified amount (for example, $150.00) or more qualify for one (1) free shipment. Orders to US destinations will be sent via USPS First Class, Media Mail, Priority Mail or Parcel Post with Delivery Confirmation™ or via UPS Standard Ground with Tracking at our discretion. This offer is good to all locations in the USA.
Each additional shipment, beyond the first, is counted as a separate split shipment and extra fees may apply.
We offer special discounted bundles that will save You plenty of cash in the long run. The bundle option packages the current item with another random or desired item and applies a discount. Click on the "Add to Cart" button to add the bundled package into Your cart or use the drop down menu to customize your bundle with the Bundle-o-Matic. In Your cart, You will see the bundled item with the applied discount. Also, notice that Your bundle can also be seen in the "Bundles" category and are available for purchase by other shoppers as well. Bundles can only be packaged in items of two. Customers can order as many bundles as they like. Bundles that have not been purchased after a period of 3 days are released back into inventory.
- GSI Creos Japan